Hotel Puerto Palace features accommodations with gardens and terraces. The property has three swimming pools along with a kid's pool. All rooms come with a private balcony, a flat-screen TV and a mini fridge. Private bathroom is fitted with a hairdryer and a magnifying mirror. Buffet breakfast is available at the property. Guest can also enjoy dinner at the restaurant and a bar with live music at night. The property features a massage parlor along with activities including mini-golf, table tennis and a volleyball. A fitness center and a tennis court are available at an additional charge. Hotel Puerto Palace is located about 0.6 mi from Playa Jardin Beach and 0.9 mi from Botanical Gardens and Loro Park.

Couples in particular like the location – they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Top Location: Highly rated by recent guests (8.1)

Breakfast Info

Continental, Vegetarian, Vegan, Gluten-free, Buffet

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
or
2 twin beds
1 king bed
or
2 twin beds
2 twin beds
and
1 king bed
1 king bed
or
2 twin beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
8.7
Cleanliness
9.1
Comfort
8.9
Value for money
8.6
Location
8.1
Free WiFi
8.0
Select topics to read reviews:

See what guests loved the most:

  • Peter
    United Kingdom United Kingdom
    Exceeded our expectations from start to finish, great hotel, fantastic restaurant, lovely pool and lounge area, entertainment every night, and very helpful staff. The hotel was fully booked, and because of that the restaurant was busy, but we...
  • D
    Dorian
    Romania Romania
    The food was very diverse every day (Swedish buffet). The hotel was very clean; room cleaning is done daily. Live music every day in the evening at the bar.
  • Romaneth
    Spain Spain
    Buffet breakfast worth it. With balcony and plenty of space for clothes. They give you fruit.

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurante #1
    • Open for
      Breakfast • Dinner

Amenities of Hotel Puerto Palace
Great facilities! Review score, 8.7

Most popular amenities
  • 2 swimming pools
  • Free parking
  • Free WiFi
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • Fitness center
  • Facilities for disabled guests
  • Bar
Bathroom
  • Bathtub
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Activities
  • Aerobics
    Additional chargeOff-site
  • Live sports events (broadcast)
  • Live music/Performance
  • Happy hour
    Additional charge
  • Walking tours
    Additional charge
  • Badminton equipment
  • Tennis equipment
  • Evening entertainment
  • Mini golf
  • Diving
    Additional chargeOff-site
  • Cycling
    Off-site
  • Hiking
    Off-site
  • Ping-pong
  • Playground
  • Game room
  • Fishing
    Additional chargeOff-site
  • Tennis court
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not possible).
  • Parking garage
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safe
    Additional charge
General
  • Shuttle service
  • Convenience store on site
  • Shared lounge/TV area
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Heating
  • Car rental
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
2 swimming pools
Pool 1 – outdoorFree!
  • Open all year
  • Pool with view
  • Heated pool
  • Shallow end
  • Swimming pool toys
  • Pool/Beach towels
  • Pool bar
Pool 2 – outdoor (kids)
  • Open all year
  • Suitable for kids
Spa
  • Kids' pool
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Fitness
  • Pedicure
  • Manicure
  • Makeup services
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Open-air bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Solarium
  • Fitness center
    Additional charge
  • Sauna
    Additional charge
Languages Spoken
  • German
  • English
  • Spanish
  • French
  • Portuguese

House rules

Hotel Puerto Palace takes special requests – add in the next step!

Check-in

From 4:00 PM to 5:00 PM

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Crib upon request
Free

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa Cash Hotel Puerto Palace accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowed

When booking half board, note that drinks are not included.

FAQs about Hotel Puerto Palace

  • The prices at Hotel Puerto Palace may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hotel Puerto Palace is 2,950 feet from the center of Puerto de la Cruz. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Hotel Puerto Palace is from 4:00 PM, and check-out is until 12:00 PM.

  • Room options at Hotel Puerto Palace include:

    • Single
    • Double
    • Family

  • The nearest beach is 3,100 feet from Hotel Puerto Palace. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Hotel Puerto Palace is popular with guests booking family stays.

  • Hotel Puerto Palace offers the following activities/services (charges may apply):

    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Playground
    • Game room
    • Diving
    • Ping-pong
    • Tennis court
    • Fishing
    • Mini golf
    • Solarium
    • Evening entertainment
    • Tennis equipment
    • Aerobics
    • Pedicure
    • Personal trainer
    • Badminton equipment
    • Live sports events (broadcast)
    • Makeup services
    • Happy hour
    • Fitness classes
    • Public Bath
    • Beauty services
    • Locker rooms
    • Fitness
    • Open-air bath
    • Manicure
    • Walking tours
    • Swimming pool
    • Live music/Performance

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Guests staying at Hotel Puerto Palace can enjoy a highly-rated breakfast during their stay (guest review score: 8.4).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Vegan
    • Gluten-free
    • Buffet

  • Hotel Puerto Palace has 1 restaurant:

    • Restaurante #1

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Hotel Puerto Palace on this page.